Common topics

I can't log in

Updated Jul 2, 20262 min read

Use the magic link or reset your password from the login screen. Sign in with Apple isn't offered — use email or Google.

I can't log in on Web

Sign-in trouble is almost always the magic link — they are one-time and time-limited. A fresh link, opened on the same device, clears most problems.

Go to the sign-in screen and request a new link, then open it on the device you want to use. Or sign in with Google, or Apple on iPhone, to skip the email entirely.

The sign-in screen
Use the invited addressSign in with the exact email your invite was sent to — a different address won't be matched to your account.
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